Privacy Policy

Montres Trading L.L.C. is the controller of personal data collected through https://www.demarqueewatch.com, except where a third party acts as an independent controller, such as a payment provider, instalment provider, carrier or social-media platform.

We may collect identity and contact details; account credentials; billing, transaction and delivery information; customer-service communications; warranty and product-registration information; marketing preferences; reviews; device, browser, cookie, IP and usage data; and fraud, compliance or verification information.

We collect information directly from you, automatically through the Site, and from service providers such as payment processors, carriers, fraud-prevention tools, analytics providers, advertising platforms and authorised retailers.

We use personal data to process orders and payments; deliver Products; manage returns, warranty and support; maintain accounts; prevent fraud and comply with law; improve the Site and Products; keep records; protect legal rights; and, with consent or another lawful basis, send marketing and personalise content. Depending on the applicable law, the legal basis may be contract, legal obligation, legitimate interests or consent.

We may share necessary data with payment and instalment providers, carriers, customs agents, IT and hosting providers, analytics and marketing providers, professional advisers, insurers, authorities and business successors. We do not sell personal data for money. Some advertising technologies may be treated as “sharing” under certain laws; relevant choices will be offered where required.

Your data may be processed outside your country, including in the UAE and locations used by our service providers. Where required, we use appropriate safeguards such as contractual protections or recognised transfer mechanisms.

We retain personal data only as long as reasonably necessary for the purposes described, including legal, tax, accounting, warranty, fraud-prevention and dispute requirements. Retention periods vary by record type.

We use reasonable administrative, technical and organisational measures to protect personal data. No online service is completely secure, and you are responsible for protecting account credentials and notifying us of suspected misuse.

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing; withdraw consent; receive a portable copy; opt out of certain marketing or targeted advertising; and complain to a regulator. Rights may be limited by law. We may verify identity before acting.

You may unsubscribe using the link in an email or by contacting us. Service messages about an order, safety, warranty or account are not marketing and may still be sent.

The Site is not directed to children below the age at which they can legally consent to online data processing in their country. We do not knowingly collect children’s data without appropriate authorisation.

Third-party sites and services have their own privacy practices. We are not responsible for them.