Terms & Shipping Policy

We ship to destinations made available at checkout. Availability can change because of carrier, sanctions, customs, insurance, product-value or operational restrictions.

Any shipping charge or free-shipping offer will be shown at checkout. “Free shipping” covers the carrier charge only unless the checkout or order confirmation expressly states that import duties, taxes and customs charges are included.

Estimated processing and delivery times are estimates, not guarantees. Personalisation, verification, limited releases, pre-orders, public holidays, customs and remote-area delivery may take longer. We will provide tracking when available.

Unless the order confirmation expressly states “duties paid”, “DDP” or equivalent, international orders are shipped with duties and taxes unpaid. The recipient is responsible for lawful import clearance, duties, taxes, brokerage and related charges. We will declare the shipment accurately and will not agree to false descriptions, undervaluation or unlawful customs practices.

High-value orders may require an adult signature, identity verification or collection from a carrier location. Please inspect the package on delivery and report visible damage or missing contents promptly, preferably within 48 hours, with photographs of the outer package, label, packaging and Product.

You are responsible for providing a complete and deliverable address. If a shipment is returned because of an incorrect address, refusal, failure to pay lawful import charges or repeated failed delivery, we may deduct unrecoverable carrier, return, customs and handling costs from any refund to the extent permitted by law.

Risk passes when the Product is delivered to you or a person you nominate, except where applicable law provides otherwise. Title passes only after full cleared payment.

Contact us if tracking has not updated for an unusual period or a parcel appears lost. We will open a carrier investigation. Refund or replacement decisions may need to await the carrier’s investigation, except where mandatory law requires an earlier remedy.

Estimated production and dispatch windows for pre-orders may change. We will communicate material delays and provide any cancellation rights required by law or expressly stated in the pre-order terms.

Shipping questions may be sent to info@demarqueewatch.com.