Terms & Shipping Policy

By accessing the Site, creating an account, subscribing, or placing an order, you agree to these Terms & Conditions and the policies incorporated into them. If you do not agree, please do not use the Site or place an order.

You must be legally capable of entering into a contract in your place of residence. You agree to provide complete and accurate billing, delivery and contact information and to update it when necessary.

We aim to present descriptions, measurements, materials, photographs, colours and specifications accurately. Screen settings, lighting, natural materials and hand-finishing can cause reasonable visual variation. Dimensions and weights may be approximate. Any material change affecting an accepted order will be communicated before dispatch where reasonably possible.

Prices are displayed in the currency selected or detected on the Site. Currency conversion may be approximate and your bank or payment provider may apply its own exchange rate or fees. The final amount shown at checkout and confirmed in the order confirmation governs, subject to correction of obvious pricing or technical errors before dispatch. We will not charge a corrected amount without your approval.

Submitting an order is an offer to purchase. An automated acknowledgement does not necessarily mean acceptance. An order is accepted when we send a dispatch confirmation or otherwise expressly confirm acceptance. We may decline or cancel an order before dispatch for stock, payment, verification, suspected fraud, legal or obvious pricing-error reasons, and will refund any amount captured for the cancelled item.

Payment must be made through the methods offered at checkout. Payment services may be supplied by third-party processors. You authorise us and those processors to carry out payment, anti-fraud and compliance checks. Instalment services are subject to the provider’s separate approval and terms.

Promotions are subject to their stated dates, eligibility and limits. Unless stated otherwise, promotions cannot be combined, exchanged for cash, applied retrospectively or used on excluded products. We may withdraw or correct a promotion affected by misuse or technical error, subject to applicable law.

The Site is primarily intended for end customers. Dealer, wholesale or unusually large orders may require separate written terms, identity checks or cancellation where stock protection or fraud prevention reasonably requires it.

All Site content, branding, designs, photographs, text, graphics, logos, product names and other intellectual property are owned by or licensed to De Marquée. They may not be copied, reproduced, modified, distributed or commercially used without prior written permission.

You may not misuse the Site, attempt unauthorised access, introduce malicious code, scrape content at scale, interfere with security, impersonate another person, submit unlawful material or use the Site for fraudulent or unlawful activity.

If you submit a review, photograph or other content, you confirm that it is accurate, lawful and yours to share. You grant us a non-exclusive, worldwide, royalty-free licence to display and use it for customer service and marketing, unless you withdraw permission where legally permitted. We may remove content that is unlawful, abusive, misleading or unrelated.

The Site may link to third-party websites or services. We are not responsible for their content, availability or separate terms. Your use of them is at your own risk.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including mandatory consumer remedies. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity or loss caused by misuse, unauthorised repair, failure to follow care instructions, customs delay or events outside our reasonable control. For claims that may lawfully be limited, our aggregate liability will not exceed the amount paid for the relevant Product.

We are not responsible for delay or failure caused by events beyond our reasonable control, including carrier disruption, customs action, natural disaster, war, civil disturbance, epidemic, government action, power or network failure, labour disruption or supplier interruption. We will take reasonable steps to reduce the impact and keep you informed.

We may update these Terms prospectively. The version in force when you place an order normally governs that order, unless a change is required by law or expressly agreed with you.

These Terms are governed by the laws of the United Arab Emirates, without removing any mandatory consumer protection available to you in your country of residence. Please contact us first so we can try to resolve any issue fairly and promptly. Where a dispute cannot be resolved, the competent courts of the United Arab Emirates will have jurisdiction unless mandatory law provides otherwise.

Questions about these Terms may be sent to info@demarqueewatch.com.